Top 8 – Questions & Answers
What must be considered during registration?
If you want to register with Hogoshop as a new customer, click on “Register” in the top right corner and enter your user data. We will then send you an e-mail to your specified e-mail address. By clicking on the confirmation link in the e-mail, your registration is complete.
What do I have to consider when logging in – what if I have forgotten my password?
Login is only possible with username and password. You can also log in directly on the website by entering your e-mail address and password. For user data, please pay attention to upper and lower case. A link to reset your password can be found below under “Lost your password?”.
KCan I reorder a product already received?
Yes, until 30days after order. Just go to “MY orders” and click on “reorder”.
Can I change the format or cover of an already designed product afterwards?
The change of the cover and format are possible in the online designer. Note that you may need to revise your design to do this.
How can I solve transfer problems when uploading my image files?
Here are several tips and settings on firewall, antivirus, etc., to help troubleshoot problems uploading from the computer.
How can I collect multiple products in the Hogoshop online shopping cart?
All products ordered via the Hogoshop online shopping cart can be collected there and ordered together.
Can I make subsequent changes to my order or separately order one order?
Subsequent changes to the order and a manual combination of different orders is not possible.
Why is my online shopping cart empty after the upload?
If the online shopping cart is empty after the upload of your product, please delete the temporary internet files and your browser history, close your browser.
What can I do if I have problems starting the online designer?
To get the most out of the online designer, make sure you are using the latest version of your browser and the latest Java version.
How long does the data of my projects stay stored?
The data of a project are stored for 60 days. Unless reopened / edited, they will be deleted after these 60 days.
How does connecting or disconnecting pages work?
Pages can be linked using the icon (two blank pages and two arrows). Disconnecting linked pages is done by clicking on the adjacent icon.