Privacy Policy

Privacy Policy

Thank you for visiting our website. We take the protection of your personal information very seriously and respect your privacy. Therefore, here’s an overview of what kind of data is collected for what purpose by Hogoshop and to what extent this information is shared with third parties ,

We collect, use and process the personal data you have provided for the fulfillment and processing of your order as well as for the maintenance of customer relations.

Your data will only be used with your consent for product and service-related marketing purposes (e.g., newsletters) and surveys. Your answers in the context of the customer survey are stored separately and anonymously for a statistical evaluation (exception: you have expressly agreed that we may contact you, in which case your answers will not be anonymised).

You may revoke your consent for marketing purposes at any time in your user account under “My Profile” or by e-mail to info@hogoshop.com. We will not sell or otherwise market your data to third parties.

Transmission of the data via the Internet

Personal data such as user name / e-mail address, password, address data, etc. are only transmitted via encrypted connection (HTTPS / SSL). SSL stands for “Secure Socket Layer”.

Personal data

To Hogoshop at www.hogoshop.com To make full use of the services offered, the collection of personal data is necessary. The servers on which Hogoshop store your personal information are located exclusively in the European Union. As far as we use external contractors to fulfill our services, they are contractually obliged to store or process the data only on servers located in the territory of the European Union. Our contract partners also use the services of an international cloud provider whose data center is also located within the European Union.

As part of your registration as a user of www.hogoshop.com , the following mandatory information is required to help you understand the Hogoshop to provide the best possible service:
– Salutation
– First given name
– Surname
– Possibly. Company name and contact person
– Delivery / billing address data (street, house number, postal code, city)
– Valid Email Address
– User definable username
– User definable password

Additionally, when you visit the website, www.hogoshop.com will give you the IP address of your account, the date and time of the session creation, ID for identification of your connection session and at the end of the order the used browser as well as information about the used device and the used software.
Indication of any additional personal information (title, telephone number, date of birth) is optional. The data you provide can be changed, added or deleted at any time in the user account under “My profile”. Exceptions are the username and the date of birth, which can only be changed or deleted by the customer service.

Hogoshop uses the information you voluntarily provide to fulfill and process your order and for marketing purposes when you Hogoshop for your approval. Your personal data will be used in accordance with the applicable data protection regulations solely for the purpose associated with the respective survey and for safeguarding legitimate business interests.
Hogoshop or its affiliates will keep your personal information until the end of the relationship with you Hogoshop has collected your data (deletion of the user account) or until the expiry of the applicable statutory limitation and retention periods (eg invoice data); in addition, until the termination of any legal disputes in which the data is required as proof.
Hogoshop or its affiliates reserve the right to anonymize the data instead of deleting it. When data is anonymised, the data is changed in such a way that it can no longer be assigned to a person. This eliminates the data protection deletion obligation.

Your image files

For the purpose of creating and ordering photo products, your image data is automatically stored after uploading to the servers of our IT cooperation partner, which are located exclusively within the European Union (local servers and international cloud providers with data domicile within the EU).
If products are loaded into the shopping cart, they remain there for 5 days and are then irrevocably deleted from the servers if they are not ordered. If you order the products, the associated image data will still be available at Hogoshopfor 25-30 days (depending on the time between uploading to the cart and completing the order) / a> to handle any claim (more information can be found in the Hogoshop Terms & Conditions ) and to reorder if you wish, without re-uploading to be able to.
Projects at the Hogoshop online designers are limited to 60 days. The deadline starts to run again when the project is opened and saved again. Projects in the online photo ordering program are stored for 30 days from the upload and the deadline is extended by an additional 30 days. The image data can be deleted at any time independently by the user in the software programs. Hogoshop is not obliged to inform the customer about the deletion.

Disclosure of personal data

Personal information will only be disclosed to third parties (processors) by Hogoshop if:
– this is necessary to carry out the services that you wish to use (eg delivery services / Post AG, legal representative / insurance company (im Occasion), payment service provider for credit card payment)
– You have consented to or have arranged the transfer
– there is an enforceable judicial or official order or
– This is necessary to prevent misuse of the Hogoshop services.
These processors are carefully selected and contractually committed to compliance with the law and confidentiality. Your personal data will not be disclosed to private third parties without your express consent. All Hogoshop employees are required to maintain confidentiality and to comply with data protection laws.

Payment-relevant data

Protecting your payment-related information, such as credit card information, is a top priority for Hogoshop. Therefore, the entire payment process is handled by the payment service provider Klarna, which has appropriate state-of-the-art security systems. Your credit card details are not stored at Hogoshop but are collected and processed directly by the payment service provider – to Hogoshop will only be passed on the result of the transaction, Hogoshop is not a data processor in the sense of the DSGVO, but the company Klarna itself.
You can object to this processing of your data at any time by sending a message to Klarna. However, Klarna may continue to be entitled to process your personal data, if this is necessary for the contractual payment. For further data protection information, please refer to the Klarna privacy policy: https://www.klarna.com/protection/ or https://www.klarna.com/agb/
 or https://www.klarna.com/at/agb/.

Cookies

Accepting cookies is a prerequisite to fully enjoy the Hogoshop services (for example, ordering customized photo printing products) to be able to.
Cookies are small files stored on your computer that use your browser to store certain settings and data for sharing with the Hogoshop system. In principle, there is a distinction between so-called session cookies (these are deleted as soon as you close your browser) and persistent cookies (which are stored on your device over a longer period of time).
Storage helps Hogoshop, to make the best possible provision of the website and services to you and makes it easier for you to use them, for example, by submitting certain input from you that you do not have to repeat them all the time.

However, you can adapt your browser settings so that you are informed about the setting of cookies and then decide from case to case on the acceptance of cookies or exclude them in general. However, the inability to accept the Hogoshop cookies may be a functional limitation of the Hogoshop lead services.
As a rule, your browser also offers you the option of checking and, if necessary, deleting already set cookies, including cookies from Hogoshop Please note, however, that in this case too functional restrictions may apply to the Hogoshop services.

If you want to know more about cookies, you can find further information here:
www.allaboutcookies.org//ge/
www.aboutcookies.org
You can find assistance with the administration of cookies in the help pages of your respective browser:
Google Chrome
Mozilla Firefox
Microsoft Internet Explorer
Apple Safari
By using the Hogoshop website, you agree to the processing of the data collected about you in the manner and manner previously described Purpose agree.

Google Analytics

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This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”), to collect data for marketing or optimization purposes. Google uses cookies, which are small text files that are stored on your computer, to analyze the use of the Hogoshop services.
The information collected by cookies is usually transmitted to and stored on a Google server in the United States. Due to the IP anonymisation activated on the website, Google will shorten your IP address beforehand within the European Union or in other contracting states of the Agreement on the European Economic Area. In no event will Google associate your IP address with any other data provided by Google.
Google uses the information gathered in this way to evaluate the use of the website, to compile reports on website activity for Hogoshop as website operators and to provide further information on the website Website and internet related services to Hogoshop.

By using the Hogoshop service, you agree that Google collects the information about you in the manner and manner described above processed for the purpose previously named. By setting your browser software accordingly you can prevent the storage of these cookies. However, Hogoshop points out that in this case, not all features of the Hogoshop website are fully usable.
For more information about Google Analytics privacy and terms of service, please visit https://www.google.com/intl/de/analytics/privacyoverview.html or https://www.google.com/intl/de/policies/privacy/partners .
You can prevent collection by Google Analytics by clicking on the following link: https://tools.google.com/dlpage/gaoptout.

Google AdWords / Google Remarketing

To promote the website, Hogoshop uses Google AdWords. If you click on any of these Google ads on the Hogoshop website, a cookie will be placed on your machine. When you visit the Hogoshop site, Google recognizes that you click on one of Hogoshop Google Ad has come to the Hogoshop website. The information collected through cookies is used by Google to compile statistics and reports for the Hogoshop page. For example, Hogoshop will receive information about the user’s pages Hogoshop website, but no information that personally identifies users.

This site also uses Google’s remarketing technology to target site visitors to ads on the Google Network at a later date. For this purpose, cookies are used to recognize the visitor when he or she calls websites from the Google advertising network, where they are then presented with advertisements (“personalized advertising”).
For more information on personalized advertising and detailed instructions on how to disable it, see https://support.google.com/ads/answer/2662922?hl=de.

Google Tag Manager

This website uses Google Tag Manager. This tool allows Hogoshop to manage site tags from one interface. Tag Manager is a cookie-less domain and does not collect personally identifiable information. The tool triggers other tags, which may collect data. Google Tag Manager does not access this data. If disabled at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager.

YouTube

To embed videos on the site, Hogoshop uses the YouTube provider. YouTube uses cookies to collect information about the creators of the videos, and to generate statistics and reporting on the one hand, and to improve user-friendliness on the other hand.
For more information about the use of cookies on YouTube, see the privacy policy: https://www.google.com/intl/de/policies/privacy/.

Security of your personal information

Hogoshop protects your personal user information with extensive organizational, technical and procedural safeguards (including firewalls, two-factor authentication, encryption technologies, personal passwords, access) and access restrictions, etc.) to your personal information maintained at Hogoshop against misuse, accidental or intentional manipulation or against access by unauthorized persons protect. These safeguards are regularly improved by technological developments.
Hogoshop indicates that the following security measures are the responsibility of the user:
– Ensuring that the own account is not used by other persons
– Unsubscribe successfully if the Hogoshop account is not used
– confidentiality of the access data used (username / e-mail address and password)
– Corresponding security level and regular updating of the password used
– Make sure that your own email account used to register at Hogoshop is not being used by anyone else.

Right to information, correction, erasure, restriction, opposition, data portability and appeal

You can view and, if necessary, change your registration data and the current status of your marketing consent in your Hogoshopaccount under “My Profile”. Under “My orders” you also have an overview of your past orders.
In addition, according to Article 15 of the GDPR, you have the right, upon written request, to obtain information about the personal data you have stored free of charge. If further information copies are requested by the data subject or if applications are manifestly unfounded and frequently repeated, Hogoshop may receive reasonable compensation under Article 15 DSGVO paragraph 3 require the basis of administrative costs.

In addition, you have the right to rectification (Article 16 GDPR), deletion (Article 17 GDPR), limitation of processing (Article 18 GDPR), opposition (Article 21 GDPR) and data transferability (Article 20 GDPR) of your personal data in accordance with the statutory provisions ,
On this page at the bottom you will find the forms for a written request for information, correction and deletion. In order to be able to process your application, please fill in the appropriate form and send it with an appropriate proof of identity (eg scan of a corresponding official ID card (passport, identity card, driver’s license), qualified digital signature, etc.) to info@hogoshop.at. Unless otherwise specified, information from Hogoshop will be made available to the data subject in a standard electronic format (e-mail).

It is essential for processing your application to provide the username and e-mail address concerned. These data serve as identifiers to reliably query the appropriate databases of Hogoshop and its affiliates for personally identifiable information. Therefore, please pay attention to the spelling (including uppercase and lowercase letters) and avoid spelling mistakes. If you have multiple user accounts at Hogoshop, please submit a separate edit request for each account.
The applications (information, correction, deletion, limitation of processing, opposition and data transferability) will be published together with the corresponding documents (information / cancellation reports, correspondence, etc.) 6 months after answering with Hogoshop and then deleted irrevocably.
If you believe that the processing of your personal data violates the law, you have the right to complain to the Data Protection Authority under Article 77 of the GDPR.


This statement does not apply to websites of other companies that link to or from the www.hogoshop.com verlinken bzw. von denen auf der Hogoshop website links were placed.

If you have questions, complaints or suggestions about privacy, please contact the Hogoshop Privacy Team at info@hogoshop.com – Thanks!


Vienna, September 2018